Guardian Support 7.0.20190519

Easily manage and monitor the health of your DeltaV, AMS Device Manager, AMS Machinery Manager, Syncade, and Ovation systems while on the go through the new Guardian Support mobile iOS app from Emerson.

Current Guardian Support subscribers who are acquainted with the Guardian portal’s functionalities will appreciate the mobile app’s user-friendly interface. The inclusion of health score gauges, matched KBAs, and software updates makes this new application a valuable tool for overseeing the risks, incidents, and lifecycle of your systems.

Guardian Support is a comprehensive, prognostic service engineered to enhance the reliability and performance of an organization’s automation system. Users employ Guardian Support to gain a competitive edge and drive tangible business outcomes by accessing crucial service and support information.

The Guardian Support portal provides risk management by furnishing users with prompt and secure access to tailored support data. This encompasses system health score KPIs and bolsters security through proactive KBA, software, and security updates.

Guardian Support aids organizations in mitigating and streamlining automation system issues with its inclusive incident management feature. Users benefit from round-the-clock global factory support and expedited issue resolution via collaboration with Emerson experts to identify swift and relevant corrective measures.

To uphold automation system performance throughout its 30-40+ year lifespan, Guardian Support furnishes organizations with lifecycle management capabilities. Users can streamline documentation through system-specific inventory management while receiving proactive notifications on automation system lifecycle status to ensure optimal cyber security and patch management.

Key features of the Emerson Guardian mobile app include:

• System health score gauge
• Matched KBAs
• Matched security updates
• Hardware and Software Lifecycle Status
• Support Call Management